Refund policy

Last Updated: 01.09.2026

At Seamful, every garment is thoughtfully made to order, crafted specifically for you after your order is placed. This conscious approach helps us reduce waste and avoid excess inventory.

As each piece is produced exclusively for you, we encourage you to carefully review the product description, size guide, and measurements before placing your order. If you need any assistance with sizing, our team is always happy to help prior to purchase.

Returns

As a made-to-order brand, we do not accept returns or offer refunds for reasons such as change of mind, personal preference, incorrect colour selection, or incorrect size ordered by the customer.

Each garment is produced specifically for your order and therefore cannot be returned for resale.

Size Exchange

We understand that finding the perfect fit can sometimes be challenging.

If the size you've ordered doesn't fit as expected, we offer a one-time size exchange for the same style, subject to the following conditions:

- The exchange request must be raised within 48 hours of delivery.

- The garment must be unused, unwashed, unworn, and in its original condition with all tags and packaging intact.

- The requested size must be available.

- Exchanges are limited to one size change per order.

- Exchanges are only available for the same product and colour.

If the requested size is unavailable, we may offer store credit at our discretion.

Customers are responsible for any applicable exchange shipping charges unless the exchange is due to an error on our part.

Store Credit

If a size exchange cannot be fulfilled due to stock or production constraints, Seamful may issue store credit equal to the value of the purchased product.

Store credit:

- will be issued after the returned garment passes our quality inspection;

- is valid for 6 months from the date of issue;

- can be used on any future purchase on our website;

- cannot be exchanged for cash or refunded to the original payment method;

- may be used partially, with the remaining balance available until expiry.

Refunds

As our garments are made to order, we do not offer refunds except in the circumstances outlined below.

Refunds may be processed only if:

- the order is cancelled by Seamful before production begins;

- a product cannot be manufactured after your order has been accepted;

- a replacement cannot be provided for a verified manufacturing defect or an incorrect item shipped, and store credit is not accepted.

Approved refunds will be processed to the original payment method within 7–10 business days, depending on your payment provider.

Damaged, Defective or Incorrect Products

We take great care in ensuring every order meets our quality standards.

If you receive:

- a damaged product,

- a manufacturing defect, or

- an incorrect item,

please notify us within 48 hours of delivery by emailing [Insert Email Address].

Your email should include:

- Order number

- Description of the issue

- Clear photographs of the garment

- Photographs of the packaging (if applicable)

Our team will review your request and, where applicable, offer a repair, replacement, exchange, store credit, or refund at our sole discretion.

Please note that slight variations in colour, print placement, weave, embroidery, texture, or measurements are natural characteristics of handcrafted products and are not considered defects.

Items Not Eligible for Exchange

The following items are not eligible for exchange or store credit:

- Products that have been worn, washed, altered, or damaged after delivery.

- Products returned without original tags or packaging.

- Exchange requests made after the specified time period.

- Products purchased during clearance or final sale promotions (unless defective).

- Gift cards or promotional vouchers.

Exchange Process

To request an exchange:

Email us at [Insert Email Address] within 48 hours of delivery.
Mention your order number and the reason for the exchange.
Include photographs of the garment if requested.
Our customer care team will guide you through the next steps.
Once the returned garment is received and passes our quality inspection, we will process the approved exchange or issue store credit, as applicable.